SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Tech Gears (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of besttechgears.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good product pure sound
is not very loud speaker, small ооочень but
неплохая pretty, such a small speakers for sound good, if any questions to the store the seller responsible, in principle, i liked it
like this column. shipping fast. good sounds for its size. recommend!
super fast delivery, i believed not аж, two weeks, standard playing, can take!
well very loud speaker! wow simple.-bass even. this baby is from quality, ожидаешь фонящего not completely not sound. long shipping true... заказала 11.11, only 01.12 to come and екб. can to the normal, me this but for a long time. it has come in a small box, packed into a conventional пупырчатая postal packet + film. only минусов of shipping, and so high quality goods in general, good. item as a see how much :) advise.
size just for excellent, anywhere where child fairy tale слушаем захочется)
very very very well! small, weight 64g, metall corpse, very loud, deep bass. super! great thing, just 64 grams weight, dangle bass on bang, metal case, some проложен bottom, non slip nowhere else battery short, long enough. spb очен came in fast, high quality packed. sorry no-only shortcomings jack connector 3.5mm only bt connection. super thing, highly recommend
The product is exactly as described. Build quality is good, do is the sound. Delivery is very impressive. I got the item in 12 days after 11.11. Very impressive.
store recommend cool super sound came in kalonka
пришёл ярославля 15 days before order, sound decent, bass true lacking. more uncomfortable and adjust the volume, control of none column on none, убавляешь sound on, it is added quiet and then dramatically reverse, garbage full short
bluetooth 4 weak, gypsum wall link is lost низов lack mainly and good sound.
sound quality is excellent for such a small speakers. microusb cable not included, but i think some extra валяется where in any home.
kalonka cool, sound! to store thanks;)
as the picture, i'm very happy with the my purchase.
Ultra fast shipping , 12 days to Turkey and very nice product
all perfect, as description! product really valid with good quality.
Delivered in 22 days. the track in Russia tracked. corresponds to the description and photo. the original goods in their original packaging. well done store. I recommend.