SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Tech Gears (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of besttechgears.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ótimo produto.
Excellent small machine, good plug do handmade, responds very well but careful inside you will quickly break what lies around! Simplest outdoors when the wind rest light,
Like flies, the management is not understood, no instruction in Russian (
Might not be a professional drone but great fun and amazing functionallity for the price. Have still not tested all functions but have seen on YouTube how to extend WiFi range etc. Do recommend as toy or for DIY
Strongly recommended. Super toy as for the money. Years very respectably for póki no stronger wind. Camera 2MP szału doesnt but this could expect :) very fast delivered. Ok week with groszem.
The drone arrived fast and work properly. I recommend the store.
Like not yet tested… Looks good. ..
Wow, fantastic little drone, made from good quality materials, works well, arrived well packaged and in good time, very very pleased
Item like in description but one of three baterries very fast was discharging when flight, i dont know why maybe its broken?
fast shipping, pack future after 16 days from Belgium. drone good quality after several kraks room, all works. outdoor need to be careful of wind, because it is light and prone to powiewy, pictures of doing the resolution of 1280x720 quality no powala but not tragicznie. order when promotion i płaciłem 159pln in option with 3 batteries. recommend this drone is adult toy but rather "kids'.
drone arrived quickly in macapá-ap. no far north from brazil. recommend the store and the store. ruy melo
recommended for Pakistani . very fast delivered to pakistan with full ac items. its hard to connect with wifi and fly it. i tried it but need more practice .
Ni bien llegó probé solamente uno, y el otro no, pero me gustó. es mi primer drone y quiero empezar en este mundillo. el vendedor excelente ni bien hice la compra envío el producto instantáneamente. gracias, seguramente vuelva a comprar en este lugar. super recomendado
Surprisingly good for the price...very fun toy...fast delivery...recommend!!
produto maravilhoso ótima qualidade, obrigado. super recomendo.
and folding quadcopter with hd camera wifi 2mp E58 eachine frame (screws). when you install applications to your smartphone online video shows mode (little delay). only control remote, with the ability to provided in the annex though. fpv use pro able to store спрашивал points, it is said not compatible. vr theoretically can use glasses, known true wifi smart phone from what it will catch signal. великоват conditions for several, although it compact. while check outdoor failed. it will think the wind blow off, quiet need weather. i used to take with extra battery. at the time of purchase price (11.11.17) $47 & minus купок kb total about $40 (2300р.) this money for normal. packaging is good, pupyrka box and strong. cdek shipping, slightly larger moscow to month, home brought by courier. to save: ali-cb.ru alicb.ru and aavd.ru video ali_cb vc vk.com group