SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Tech Gears (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of besttechgears.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great reproduction. Fast delivery. I certainly recommend everyone!
good speaker, great sound, good quality nice design
Wow!!!! What a product! What a quality for the price! Amazing! Great shipping! So fast!!! 2.5 weeks and if was in Toronto from China! Only 1 minus about it, the picture of the grafitti is upside down from both sides, but who cares, it doesnt influence on the sounds quality ;). I think they know factory does this mistake in 50% of the product, so hopefully they will fix it soon. Otherwise, thank you so much for this speaker! Will buy again 100% from you!
All paluchil… All Is super!!! The Packaging is not damaged (envelope pupyrkoy), tough inside the box. Son pleased at!!! Thank you so much and service delivery! !! 7 days from the date of order… Pasmotrim will serve as ..
Fast delivery -about two weeks. Small but powerfull. Sounds great for the size, but you may want some equalizer to tune bass and high tone balance. Quality great fo the price.
Very satisfied! For that small device really good sound ( bass, mid, high ). Fast delivery.
excellent store, very fast shipping, i recommend. thank you.
Wow. The sound is great and so iz the size. Really loud speaker to go. Very satisfied with purchase. You can also connect two speakers at the same time. Great! Now I have to buy another one :)
Shipping, appearance is perfect! Order 25.08, and received 06,08 in Kaliningrad. Completely fit the description. Tonight try to listen to and will add a review.
Ürün statements and as indicated in the pictures, free as 22 days in my hands reached, sound Quality and material quality is quite good, very content with, recommend