SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Tech Gears (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of besttechgears.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Already took such a very convenient cover for shooting in the water!
Take a second time. The first was enough for a whole season of daily operation!
It had already started a dispute, but the product has arrived meets features
Great cover, fit, order
Case excelente. Sensibilidade da tela e sensor de digital muito boas.
made of photo case. quality excellent!!! not regretted!
wow.... amazing cover! really quick delivery. within one week! really nice contact with the store. I really do recommend this seller and this cover. you will not regret!
received. waterproof checked full dry. fingerprint sensor hole минусом believe pin, there is very thin film, suddenly порвётся more or something. дырочка camera just under and too small.
month дошло хабаровска to. all matches the description. грамоздкий case, but real protection. перехдник аудиоразъема 3.5 full lace & two complete. store recommend.
good quality nice figment only fit water test very happy
come goods very fast! packed well) home like sat case! huge now become phone sure)))) and store recommend!
But not tested in water after removal hard phone case. Works well with touch cover. Free product. Us 15 days to arrive.
fast delivery only 2 weeks. still have to water test the item. looks sturdy and in high quality.
Excellent cover. quality at altitude. water permeability, check later. I recommend. thank you very much.
Impeccable the is reasonable, I have done several filming under water and there was no problem! 5 stars.
מצויין. very fast shipping. arrived for israel just after week. Thank you multi
Product came quickly, the quality is excellent, thank you gift store
Case came pretty quickly and very happy quality at first glance excellent!!! the store put a special thank you gift!
Case ponravilsya. simple and reliable. the only thought that the front panel glass was a dense film. in general satisfied. the store put a gift, Velcro stand. shipping was fast, everyone who has been active recreation, I recommend.
Case very much. solidly assembled, closed very tightly. all the buttons work and the screen responds to touch. the water permeability is missing, tested. store special thanks for the gift. highly recommend.
Case just super I sat perfectly. excellent quality, on the water permeability is not checked. even two films works ideally. shorter Case super. More and put a present, super store.
Case of excellent quality, all that is necessary prekryvaet, all functions of the phone with him work.
Supper fast ship, Nice product.
All come in 14 days. goods match the description. I recommend store.