SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Tech Gears (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of besttechgears.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received these two on the photos. It's really cute, looks perfectly like the store's description. It's cheap and the quality is good. Came quickly. Satisfied, recommended.
This. Is. So. CUTE! Loved it. Will surely buy more pieces, they look so lovely...
this заказывал multiple items store directly. quality and very порадовало delivery speed. holder for headphone put more gift plus) порадовало
very nice though tardaron They muchisimo arrive and one is a poco mamchado.
Nice. Very useful. Only a little bit disappointed because they are the wrong colour.
quality is good. покупала rr 75 on sale)
arrived EVERYTHING and very Good condition!!! thanks!!!!
Excellent item. Really cute. Highly recommend store. Thankyou x
Türkiye'ye 36 days arrived, very cuties, i would recommend
the number acing not worked, but arrived certinho.
отслеживалась package, good things, two bears requested i put store true, and it put and bear chicken, but also chicken cute, i because no claims. even firmly hold stout cord.
I really love thisIt was sent very fast in like 2 weeks and i got 2 extra
commodity шёл long quality is good, firmly hold! would like, made to store holders kinds of choice!
beasts рандомом come, if not договариваться store the положат to your taste. these things very cute, whole came, clips all in place, застегиваются хорршо hold and wire. as photo but not bear the seller it dark brown, изрезан not bad-light and made, ear tips dirty, contour pieces silicone stick on. ципленку claims to not, it is normal. commodity walking long.
Ordered on 18th January, received on 16th February. 28 days. Works perfectly. I had a special request from the store and the products were shipped accordingly. Very satisfied. I will order again :)
the article Is like .... photo Is and excellent quality you this Is free aliexpress best marketer First time + a figment bought the beech here tan fast. free shipping Day Purchase made it 11 january 2018 next Day wholesale and selling Shipping sales free shipping figment here tardo ecuador home the Day 25 january 2018 single 13. east selling recommend wholesale and SHOP max. many thanks.
THEY ARE VERY CUTE! 10/10 recommended! it holds your earphones very tightly but not too tight! this will be great if you struggle with tangled earphones all the time!
damage with such designs but tez slodkie wolalabym bialego and product super ladne brazowego teddy bear but no cow and pożyteczne